Help Finding a Reputable Mover
The Bucks County Office of Consumer Protection offers advice on finding a good moving company.
Q. We are moving in August and are looking for a reliable moving company. We have been asking around to see if anybody knows a good moving company and no one has anything good to say. What can we do to find a reliable moving company? D.Y., Bristol
A. Most moving companies are reliable, but the dishonest ones tend to stand out with their fraudulent business practices. The best advice is to investigate the moving companies that you are interested in.
Get written estimates from at least three moving companies. The estimate should be based on an actual inspection of your household goods. Be cautious if the mover doesn’t offer or agree to an on-site inspection before giving you an estimate. Make sure the mover has insurance and is licensed by the proper authority. You can double-check a mover’s license on www.protectyourmove.gov.
Make sure each moving company has an address on its estimate. The company should provide you with a copy of “Your Rights and Responsibilities When You Move”. This is a booklet the movers are required by federal regulations to supply to their customers in the planning stages of interstate moves.
Some red flags to look out for are if the moving company demands cash or a large deposit before the move, if they claim all goods are covered by their insurance, or when you call them, their phone is answered with a generic “Movers” or “Moving Company”, rather than the company’s name.
For more information on moving companies contact the Public Utility Commission at the Philadelphia District office at 215-965-3721.